Video to DVD transfers
Carriage of your media materials
We recommend that you send your media materials to us by delivery service that requires “a signature on delivery” and insurance. According to your instructions we shall return your media materials and DVD to you by Royal Mail Special Delivery or Royal Mail Recorded Delivery providing a signature on delivery and insurance. Any disputes regarding loss or damage of your goods during transit should be taken up directly with Royal Mail or the nominated delivery Company.
Safety of your source material
We always take exceptional care with your tapes. In the unlikely event of us causing damage to or loss of any material, we will pay up to £10 compensation per tape/item with a maximum of £100 in any order. Please note that this does not apply to materials that have arrived in a damaged condition or were damaged during reproduction due to a material defect or being too old.
DVD Discs
We reproduce your media material onto high-quality Verbatim DVD-R and DVD+R disks. Most DVD players will accept either of these discs but it is advisable to consult your manual/supplier for your particular DVD player to check it will accept either type of disc. If there are any limitations with your particular DVD player please advise us at the time of placing an order.
Delivery Time
We aim to complete and dispatch your orders within 5 to 28 working days from receipt. For larger orders of 5 or more tapes please contact us for a delivery time.
Complaints procedure
If you have a complaint with regard to our reproduction, please e-mail us at action@summerislefilms.co.uk within 7 days of receipt of your order. We shall investigate the situation and endeavour to rectify the problem as soon as possible to your satisfaction. Please note we can not be held responsible for damaged or mishandled discs and the quality of the medium is only as good as the original source.
Your responsibility
It is your responsibility to ensure that the source media is not obscene or contains child pornography nor should it infringe any third party’s copyright, patent, trademark, trade secret or other propriety rights or rights of publicity or privacy and to comply with current laws of shipping audio/visual material.
Summer Isle Films confidentiality policy
We promise to respect the confidentiality of your identity and audio visual material. We will not supply your contact information to any third party companies unless you specifically ask us to.
All Terms and Conditions stated within this document are deemed acceptable to the Client upon receipt of a written order.
All Terms and Conditions stated within this document override any Terms and Conditions from the Client.